An organization's ability to survive and prosper depends on its ability to provide the best possible products and/or services at the lowest possible cost. This organizational effectiveness, in turn, depends on the efficiency of its work processes.

A work process can be defined as a series of steps completed to accomplish the tasks that result in some output. To improve the effectiveness of your work processes, you must first understand them. In a typical work process initiative, Stratos, LLC consultants work closely with a client to identify and "map" the critical work processes that provide the structure for a given activity. Once these processes have been mapped and clearly understood, Stratos consultants work with clients to improve their efficiency.

A typical work process analysis goes through three stages:

  1. Process documentation
  2. Process measurement
  3. Process analysis

The combined Stratos/Client Analysis team will...

  • Identify and document each work process so it can be measured and analyzed,
  • Segment the overall operating system into manageable work processes,
  • Establish practical units of measure for a variety of work processes and action steps, and
  • Apply concepts, tools, and techniques to develop performance improvement strategies.

Each Work Process Analysis is carefully tailored to the client's specific requirements, expectations, and needs. Work process is a powerful tool which can be combined with other tools in order to accomplish a specific objective. For example, to support the development of a partnering alliance between a large engineering company and their key suppliers, Stratos combined elements of work process analysis with elements of Stratos Team Effectiveness to create a custom "partnering process.”